SCENARIO
You were recently hired as the new chief information officer (CIO) at the SaaS treasury management company, TreasureChest. Your main responsibility is to implement innovative changes and become the direct report for the entire IT department. The CEO has been doing this prior to your hire. You have been assigned to review the department staffing to ensure you have the right people and resources in the right positions. The CEO is looking for innovative ways to solve the staffing problem and wants you to collaborate with HR to fill these positions. You have been given TreasureChest's case study and strategic goals and need to ensure your IT organizational and resource plan aligns with the company's business demands.
REQUIREMENTS
Your submission must represent your original work and understanding of the course material. Most performance assessment submissions are automatically scanned through the WGU similarity checker. Students are strongly encouraged to wait for the similarity report to generate after uploading their work and then review it to ensure Academic Authenticity guidelines are met before submitting the file for evaluation. See Understanding Similarity Reports for more information.
Grammarly Note:
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Microsoft Files Note:
Write your paper in Microsoft Word (.doc or .docx) unless another Microsoft product, or pdf, is specified in the task directions. Tasks may not be submitted as cloud links, such as links to Google Docs, Google Slides, OneDrive, etc. All supporting documentation, such as screenshots and proof of experience, should be collected in a pdf file and submitted separately from the main file. For more information, please see Computer System and Technology Requirements.
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
A. Create an IT organizational and resource plan to meet the needs outlined in the attached "TreasureChest Case Study" by doing the following:
- Create an annotated hierarchical organizational chart illustrating 10-12 individuals in six various roles in the IT departmental structure and processes, including the type of resources (e.g.,
full-time employees [FTEs), outsourcing, contracting, inshore, offshore, etc.) for each of the six roles.
Note: An annotated organizational chart is a chart to which you add labels for each role and resource type.
a. Write a job description for one of the roles in your organizational chart that includes information for each of the following aspects:
heading information (e.g., job title, pay grade, relationships)
summary of the role components and their overall benefit to the organization
objective summary of the job
job duties and responsibilities
qualifications - Propose an innovative strategy to improve efficiency and reduce headcount by doing the following:
a. Describe a collaborative partnership with an internal or external business resource to replace one FTE or role in your organizational chart, including two examples of how the replacement is innovative and will move the company forward.
b. Describe a technology to implement to replace one FTE or role in your organizational chart, including two examples of how the replacement is innovative and will move the company forward.
B. Write a recommendation to TreasureChest's Steering Committee detailing your IT organizational and resource plan from part A by doing the following: - Summarize how your plan meets the company's business goals and provide two examples from your plan that support your claims.
- Describe two IT practices aligned to either COBIT or ITIL that contribute to the viability of your plan and provide two examples from your plan demonstrating the application of each practice.
- Recommend two innovative organizational resource technologies to improve service at the company and provide two research-based examples demonstrating the successful application of each technology.
C. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.
D. Demonstrate professional communication in the content and presentation of your submission.