Unit 440 Advanced Communication Skills Assignment Brief 2026

Unit 440 Advanced Communication Skills Assignment Brief

Learning Outcome

The learner will:

1. Understand communication needs and factors affecting them

Assessment criteria
The learner can:

1.1 analyse different models of communication

a. Transactional analysis
b. Lasswell’s

1.2 analyse why others communicate

1.3 analyse how models of communication can meet others’ personal needs, wishes and preferences

1.4 explain how barriers to communication may be overcome:

a. physical
b. social
c. environment
d. emotional

1.5 analyse the effects on others of ineffective communication.

1.6 explain how independent advocacy can help to meet communication needs and the circumstances in which it might be required.

Range

Others – may include:

family
advocates
team members
line manager
specialists
professionals
others who are important to the individual’s well-being.

2. Understand how to support the use of assistive technology to enhance communication

Assessment criteria
The learner can:

2.1 discuss the role of assistive technology in supporting individuals to communicate
2.2 describe types of support that others may need in order to use assistive technology
2.3 describe the specialist services relating to assistive technology
2.4 explain how to ensure that communication equipment is:
a. fit for purpose
b. correctly set up and working
c. able to be used by the individual.

Range

Assistive technology refers to equipment, electronic systems and digital software or devices designed to augment and assist communication. These may include items such as:

hearing aids
light board display systems
eye tracker systems
speech generation devices
communication apps.

Others – may include:

individuals
other professionals
colleagues
practitioners

3. Be able to interact with individuals and others

Assessment criteria
The learner can:

3.1 work in partnership with the individual and others to identify their preferred methods of communication
3.2 use agreed methods of communication to interact with the individual and others
3.3 interact with an individual and others using:
a. active listening
b. reflective listening
3.4 monitor the individual’s and others responses during and after the interaction to check the effectiveness of communication.

Range

Others – may include:

carers
families
friends
practitioners, care and support workers.

4. Be able to convey information to individuals and others

Assessment criteria
The learner can:

4.1 use formats that enable an individual and others to understand the information conveyed
4.2 assess an individual’s or others’ understanding of information conveyed.

Range

Formats – may include:

verbal
written
web based
using specific aids
braille
large print.

Others – may included:

other professionals
colleagues
practitioners
care and support workers

5. Understand the importance of confidentiality in interactions with individuals and others

Assessment criteria
The learner can:

5.1 analyse legal and ethical tensions between maintaining confidentiality and sharing information
5.2 analyse the implications of assistive technology for maintaining confidentiality for the individual or others.

Range

Others – may include:

other professionals
colleagues
practitioners

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